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COVID - 19: Our Duty of Care to our Customers and our Staff

Covid - 19: Our Duty of Care to our Customers and our Staff


As you're aware, the COVID-19 outbreak is putting a lot of pressure on businesses across the country, with the government recommending remote working where possible.

It is our mission to have minimal business disruption during this period; however, some of our service response times may be impacted.

In the event the UK government requires us to close our office, we will comply. We will, of course, do all we can to mitigate any impact on business response times and continue to strive to meet our UK and European lead times. Our suppliers have been experiencing delays, and therefore we are behind on our lead times in some areas, but we are doing all we can to bring this back in line as quickly as possible.

Due to a delay in components and materials, we have decided to increase our stockholding and increased our orders significantly to ensure any service disruption is a minimum. This has put the delivery of some key components behind schedule by about 3-5 days. We will be aiming to notify our customers on a daily basis of their order status as we are committed to putting in the extra effort that is needed to minimise disruption.

Lead Times

We have been analysing our lead times recently due to an increase in orders coming from new and existing customers. We have decided to extend our standard canister lead time for the UK and Ireland to five working days with the first day being the day after the order has been received. For aerosol orders in the UK, the lead time will also be five working days. For our EMEIA and Benelux customers and customers with specific contracts and next day conditions, your arrangements will remain the same. This will be effective as of the 1st of April 2020.

Going Digital

The business has decided to reduce the risk of exposure by limiting business travel and offering digital alternatives where possible. Please contact your account managers regarding upcoming face-to-face meetings to ascertain whether these will go ahead.

Although we believe the actions we've put in place are appropriate for the current levels of risk, they are in constant review, and we will update in due course.

Keeping in Touch

Let's keep the conversation going during this tough time – you can contact us anytime at customerservices.uk@quinglobal.com or follow us on Facebook, Instagram, LinkedIn and Twitter @QuinGlobalUK. Together we will pull through and look towards a bright future.

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